troubleshooting & help

Test live camera or backend services?

Please download and install the latest vlc.

Mozilla no longer support Silverlight beginning of Firefox version 52. Download the extended support to for backward compatibility.

Enable unsigned Active X controls for the current zone.

  1. Open Intern Explorer, go to tools > Internet Options > Security > Custom level
  2. In this box scroll down for the category of Active X Controlls and plug ins.
  3. Enable Intialize and script ActiveX controls not marked as safe for scripting.

Enable Allow Active Content to run in files on My Computer.

  1. Open Internet Explorer, go to Tools > Internet Options > Advanced
  2. In the box scroll down to the Security category
  3. Enable Allow Active content to run in files on My Computer.

Apply the settings, then close Internet Explorer

Browser Support


Mac OS

Browser not supported:


  • Snipping Tool - Application tool to capture screen image and upload it to VMR bin.
  • Screen Capture - Application to record video from the selected screen and upload it to VMR bin.
Enter a password to download Snipping Tool.


Enter a password to download Screen Capture.